Show All Answers

1. Will the City tap the water line from my commercial building?

The City will not tap the line, provide hardware/connections, meter boxes, backflow preventers, etc. The only thing the City will provide is the meter after all appropriate fees are paid and an account is established.

2. What are the 2 most common permits required when doing work on a water service line, meter work, backflow preventer installation, or wanting to get multiple City meters for your commercial plaza or ap

The 2 permits are a plumbing trade permit and a right of way utility connection permit.

3. When is a site work permit required?

When any horizontal work is being done on a piece of property. This may include but not limited to a foundation, driveway, sidewalk, repaving/seal coating, pavers on property, and utilities.

4. How do I obtain a Road Closure Permit?

Call Engineering at 239-321-7445.

5. Why are the City roads blocked off?

The City roads are blocked off due to a special event taking place.  You can find more information regarding the special event, road closure, and traffic signage at Public Works Facebook, News Press, MyRiverDistrict.com

6. What are the flags in front of my house for?

Any time a home owner or contractor will be digging in an area there may be water, sewer, electric or phone lines Florida Statue requires that 811 be called to locate any utilities in the ground by  paint or flags. It is against the law to remove these flags without verifying with the local utility, FPL, or Centurylink Company that the work has been completed. The City is only responsible and legally allowed to mark utilities in the public right-of-way they cannot come on to private property.  The City marks in the front or rear easements of the property.

7. When will my utility locate be completed?

Locates are set to be completed 48 hours from the time you call the 811 call center. There are times when other circumstances do not allow for that at that time. You can call 321-7445 Engineering and we will see where the conflict may be.

8. How is my stormwater assessment fee calculated?

The stormwater assessment is calculated for City parcels based on the square footage of impervious area on the property.  The impervious area includes, but is not limited to, building structures, pavement, driveways, sidewalks, etc.  Each standard impervious unit of 500 square feet is assessed at a rate of $1.92 per month.  The annual stormwater fee for the upcoming calendar year is billed on the tax roll as a non-ad valorem assessment.  

9. What is a stormwater fee and what does it do?

A stormwater fee is the assessment that property owners pay for the improvement of City-wide stormwater collection and operation.  A stormwater user fee provides revenue to maintain and improve existing stormwater infrastructure in the City as well as to implement the comprehensive stormwater quality management plan required by the United States Environmental Protection Agency.

10. How do I get a speed hump installed on my street?

Please contact the Engineering division at 239-321-7445 and a traffic calming study request application will be sent to you. The application needs to be signed by a minimum of 5 homeowners in the affected area. After Engineering receives the complete application,  the traffic study will then be completed to determine if traffic calming is warranted. You will be notified of the traffic study recommendation.